Senior Claims Adjuster, Warranty

Who Are We?

Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Category

Claim

Target Openings

1

What Is the Opportunity?

Investigate, evaluate, reserve, negotiate and resolve assigned claims in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned Warranty claims, while engaging in indemnity & expense management. Promptly manage claims by completing essential functions including contact, investigation, damages development, evaluation, reserving, litigation management, and disposition. Provides consulting and training resources and serve as a contact and technical resource to the field and our business partners.

The annual base salary range for this position is $71,200 to $118,700. The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees may also be eligible for performance-based cash incentive awards.

What Will You Do?

• Directly handle assigned severe claims.

• Provide quality customer service and ensure file quality timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.

• Consult with Manager on use of Claim Coverage Counsel as needed.

• Directly investigate each Warranty claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders; take necessary statements, as strategically appropriate.

• Complete outside investigation as needed per case specifics.

• Actively engage in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Engineers, third party consultants, and other experts.

• Maintain claim files and document claim file activities in accordance with established procedures.

• Utilize evaluation documentation tools in accordance with department guidelines.

• Utilize diary management to ensure that all claims are handled timely.

• At required time intervals, evaluate liability & and ensure damages exposure.

• Establish and maintain proper indemnity & expense reserves.

• Recommend appropriate cases for discussion at roundtable.

• Attend and/or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.

• Actively and enthusiastically share experience and knowledge of creative resolution techniques to improve the claim results of others.

• Apply the Company's claim quality management protocols, Best Practices and metrics to all claims; document the rationale for any departure from applicable protocols and metrics with or without assistance.

• Develop and employ creative resolution strategies.

• Responsible for prompt and proper disposition of all claims within delegated authority.

• Negotiate disposition of claims with insureds and claimants or their legal representatives.

• Recognize and implement alternate means of resolution.

• Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.

• Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.

• Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.

• Recognize cases, based on severity/complexity protocols that should be transferred to another level of claim professional and refer on a timely basis.

• Appropriately deal with information that is considered personal and confidential.

• Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers.

• Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable laws.

• Actively provide mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.

• Share accountability with business partners to achieve and sustain quality results.

• Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.

• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• University/College Degree or equivalent in business experience, preferred.

• Comprehensive working level knowledge and skill in various business line products.

• Strong negotiation and customer service skills.

• Skilled in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills.

• Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.

• Able to make independent decisions on most assigned cases without involvement of supervisor.

• Openness to the ideas and expertise of others actively solicits input and shares ideas.

• Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.

• Demonstrated coaching, influence and persuasion skills.

• Advanced written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise.

• Can adapt to and support cultural change.

• Strong technology aptitude; ability to use business technology tools to effectively research, track, and communicate information.

• State insurance adjusting license (where applicable) and ongoing satisfaction of any necessary continuing education requirements.

• Leading the Business:

• Drive Results.

• Leads Change.

• Executes Business Strategy.

• Leading Others:

• Attract Top Talent.

• Maximize Individual Performance.

• Holds Others Accountable.

• Aligns Rewards.

• Creates and Sustains a Dynamic Workplace-promotes Enterprise culture.

• Leading Self-Emotional Intelligence.

• Demonstrates Self-Awareness-initiative and accountability.

• Applies Critical Thinking.

• Communicates Effectively & Influences Others.

• Exhibits Courage, Conviction & Credibility:

• Incumbents who fill this position will be subject to periodic post-hire criminal background checks while employed in this position.

• As a condition of acceptance for the position, selected candidates for this position will be required to electronically accept the Fair Credit Reporting Act (FCRA) Disclosure Statement and Authorization included in the online employment application.

• You may also be subsequently asked to accept similar FCRA authorizations periodically throughout your employment with the Company.

• In order to perform the essential job functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with provincial and Travelers requirements.

• Generally, License(s) are required to be obtained within three months of starting the job.

What is a Must Have?

• Minimum 5 years experience in claim operations required.

What Is in It for You?

• Health Insurance: Employees and their eligible family members - including spouses, partners, and children - are eligible for coverage from the first day of employment.

• Retirement: Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan ("DPSP"). Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay.

• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off ("PTO") annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year. You will also receive twelve paid company Holidays.

• Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services and other resources to support your daily life needs. Through Life Balance, you're eligible for free counseling sessions with a licensed therapist.

• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Equal Employment Opportunity Statement

Travelers is an equal opportunity employer. We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (~~~) so we may assist you.