Senior Communications Specialist

Career Area:

Communications

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics and AI capabilities to help our customers build a better, more sustainable world.

Job Summary:

Creates and delivers communications content for audiences that include Cat dealers; participates in the planning and execution of communications programs within the Cat Digital organization.

What You Will Do:

• Developing and distributing content for dealer communication channels, including ~~~, presentations, newsletters, and Sharepoint sites.

• Collaborating with internal stakeholders and advising on the suitability of approaches for communication efforts targeting Cat dealers with a clear and consistent Cat Digital brand message.

• Communicating with effectiveness and confidence; building strong working relationships with dealers and internal business partners to drive continuous improvements.

• Gathering strategic insights on the dealer experience; designing communications plans with this journey / experience in mind.

• Tracking and analyzing metrics to measure the effectiveness of these communications on ~~~ and other digital channels, then reporting the results.

What You Will Have:

• Strong writing ability and proven experience creating and delivering communications content across a variety of platforms, including websites, newsletters, SharePoint sites and presentations.

• Extensive experience ensuring stakeholders, such as dealers, are informed of the communications content and tools that are available to them.

• Expertise to proactively align messaging and communications with corporate brand standards while helping establish and communicate a consistent brand message.

• Proven ability in collecting Voice of Customer, Stakeholder or Dealer feedback to understand their needs, struggles, and end goals.

• Extensive experience developing and delivering change management and communication plans for internal and/or external audiences.

• Ability to explain the impact of interactions with stakeholders, which may include business partners and dealers.

• Building relationships and mapping dealer journeys to deliver a continuous communications improvement cycle and the ability to measure and report progress.

• Collaborates well with cross-departmental associates and management, engendering trust and partnership.

Additional Details:

• This position must be based out of our Chicago, IL; Peoria, IL or Dallas, TX office with a flexible hybrid work environment.

• #LI-Hybrid

• #BI (used to post on Built In)

Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We've created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at ~~~/careers.

Posting Dates:

April 29, 2024 - April 29, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Join our Talent Community (~~~) .

There's more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.

Our culture, like everything at our company, is made possible by each employee's contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we've built.