Senior Genesys Developer

Senior Genesys Developer

Title: Senior Genesys Developer

Location: Charlotte, NC (Onsite)

Job Description:

We are seeking a highly skilled Senior Genesys Developer to join our team. The ideal candidate will have extensive experience in Contact Center implementations and platform development, with a strong focus on Genesys technologies. This role involves working on SDK builds, resolving issues, and developing various integrations and user interfaces. The successful candidate will have deep expertise in contact routing, network and enterprise contact routing, and Genesys Composer scripting.

Responsibilities:

• Project and Platform Implementation: Lead the implementation of projects and platforms related to Contact Center solutions.

• SDK Build and Issue Resolution: Develop SDKs and resolve issues, ensuring efficient and effective plans are in place.

• UI Development: Design and develop user interfaces, including admin interfaces and agent controls.

• Event-Based Integrations: Build and integrate event-based systems to enhance Contact Center functionalities.

• Microservice and Socket-Based Integrations: Develop and integrate microservices and socket-based systems for robust performance.

• Genesys Routing: Utilize advanced knowledge of Genesys Routing for optimal contact management.

Requirements:

• Contact Center Domain Knowledge: At least 5 years of experience in the Contact Center domain.

• Advanced Contact Routing: At least 5 years of experience in advanced contact routing and network and enterprise contact routing.

• Genesys Composer Scripting: Minimum of 3 years of experience with Genesys Composer scripting.

• T-Server and SIP Server Integration: At least 2 years of experience in T-Server and SIP Server integration.

• GAX and GAA Configuration: Minimum of 2 years of experience in configuring and setting up GAX (Genesys Administrator Extension) and GAA (Genesys Administrator Assistant).

Preferred Skills:

• Multichannel Routing: 1 year of experience in multichannel routing.

• Genesys Interaction Workspace Setup: 1 year of experience in setting up Genesys Interaction Workspace.

Life at Capgemini:

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work

• Healthcare including dental, vision, mental health, and well-being programs

• Financial well-being programs such as 401(k) and Employee Share Ownership Plan

• Paid time off and paid holidays

• Paid parental leave

• Family building benefits like adoption assistance, surrogacy, and cryopreservation

• Social well-being benefits like subsidized back-up child/elder care and tutoring

• Mentoring, coaching and learning programs

• Employee Resource Groups

• Disaster Relief

About Capgemini:

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of 22 billion.

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Disclaimer:

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant

Ref: 1813584

Posted on: May 18, 2024

Experience level: Experienced (non-manager)

Contract Type: Permanent Full Time

Location

North Carolina, US

Department: Financial Services

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.