Senior Operations Manager

Senior Operations Manager - Washington, D.C .

ASRC Federal Cyber, LLC is a technical, professional services company providing state-of-the-art solutions to government and commercial clients. Our services include custom-engineered solutions that integrate with the latest technology, resulting in advanced information technology systems; business and management consulting services to assess client needs and reengineer processes; and strategic and tactical program expertise to support continuity and provide comprehensive oversight for mission-critical initiatives.

We partner with government agencies that require development of systems, such as end user services, asset management, network deployment and engineering services, power and energy management solutions, portal applications, command and control, and geospatial information systems (GIS) to operate more efficiently and profitably.

As an emerging IT consulting and strategic outsourcing leader, we're always looking for exceptionally bright and motivated people to join our team. We are thought leaders in our market space - providing comprehensive solutions to our clients, throughout the enterprise. If you are looking for an opportunity to use your skills in new ways, in an environment that promotes free thinking, presents positive challenges, and makes real impact - ASRC Federal Cyber is the place for you.

We are currently seeking a Senior Operations Manager to work at our contractor site in the Washington, D.C. metropolitan area supporting a large data and cloud opportunity in the civilian space.

RESPONSIBILITIES

• Provide ongoing O&M for all software, applications, tools, hardware, system connections, websites, data feeds, and environments

• Develop and recommend a strategy for maintenance and new workloads and releases needed to repair/upgrade existing code, release new code, upgrade security to address new threats, resolve security findings

• Assist the Senior Security Manager with security audits and security monitoring

• Reconcile and forecast monthly revenue with managers responsible for profit centers

• Operate an analytic and technical help desk to support users with research analysis as well as technical questions

• Manage Government Furnished Property (GFP) in the environment and maintain and publish the current inventory in an online documentation repository

• Maintain the client's web site to operate 24 hours a day for users which contains information on how to obtain data and access, documentation of the data elements and file structure, user guides, data dictionaries, frequently asked questions,

• Ensure that Help Desk resources are available and responsive to the end user community

• Perform other duties as required and assigned

Requirements :

REQUIREMENTS

• Bachelor's Degree in Computer Science or related field

• Active ITIL v3 or higher certification

• 5+ years of experience in IT operations

• Experience managing federal IT projects that include data management, data strategy, and cloud solutions.

• Experience with one or more different Agile methodologies including Scrum, Lean, SAfe

• Experience preparing project cost estimates to include but not limited to, labor, travel, equipment and software

• Successful client reporting and customer liaison experience

• Intermediate level knowledge of Microsoft Office applications

• Knowledge of Microsoft Project and accounting software

• Professional written and verbal communication skills

• Ability to make sound independent judgments within established policies and procedures

Preferred

• Master's Degree in related field of study or equivalent years of experience

• Operations Management experience supporting the Centers for Medicare and Medicaid Services (CMS)

ASRC Federal and its Subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.