Senior UX Researcher

Job Description:

JOB TITLE: Senior UX Researcher

JOB LOCATION: 208 S. Akard St., Dallas, Texas 75202 [and various unanticipated locations throughout the U.S.; may work from home]

Senior UX Researcher needed by AT&T Services, Inc. in Dallas, TX [and various unanticipated locations throughout the U.S.; may work from home] to gather foundational data to ensure a clear and current view of the production CX and its associated friction points. Use a multi-faceted research approach to gather formative data used in the squads discovery phase. Leverage available metrics to monitor the health of the CX and keep the team and business informed. Keep a pulse of the marketplace, potential disruptions, and how AT&T fits into the landscape. Evaluate experiences created in team and outside to ensure it aligns to defined strategy. Roll data points up into a compelling PoV. Facilitate routine experimentation to ensure ideas are being vetted continuously. Collaborate with fellow CX researchers, designers, content writers, and strategists to generate and refine customer experiences. Participate in several projects simultaneously while meeting tight deadlines. Demonstrate an understanding of business objectives and how to balance them with design and user needs. Utilize qualitative research methods including generative, formative, and evaluative methods. Conduct usability testing, ethnographic research, surveys, and competitive analysis. Create point-of-view documents. Employ online research tools, design thinking methods, and quantitative research methods.

REQUIREMENTS: Requires a Master's degree, or foreign equivalent degree, in Human Computer Interaction, Market Research, or Industrial Design and 2 years of experience in the job offered or 2 years of experience in a related occupation utilizing qualitative research methods including generative, formative, and evaluative methods; conducting usability testing, ethnographic research, surveys, competitive analysis; creating point-of-view documents; and employing online research tools, design thinking methods, and quantitative research methods.

Our Senior UX Researchers earn between $144,612- $210,100 yearly. Not to mention all the other amazing rewards that working at AT&T offers.

Joining our team comes with amazing perks and benefits

• Medical/Dental/Vision coverage

• 401(k) plan

• Tuition reimbursement program

• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

• Paid Parental Leave

• Paid Caregiver Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected

• Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

40

Time Type:

Regular

Location:

Dallas, Texas

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status