Service Delivery Manager

Service Delivery Manager

Location: Work from Home with weekly client site visits in the Dallas Metro

Reports To: President

Target Salary: $120K - $155K per year

About Us

We are an expert team with real-world experience tackling the very challenges our clients face. We bring tested and proven holistic technology solutions with a hassle-free, hands-free approach. Through relentless innovation and unprecedented commitment to 5-star client service, we are changing the way companies think of Technology Management.

Our Success Factors

• Strength of Many - Serve as One: We have one project: our company.

• Serve with Integrity & Transparency: We are character driven.

• Drive Innovation: We cultivate a broad knowledge of our field.

• Value Growth: Nurture a safe learning environment that is inclusive and diverse.

• Own it: We all have a personal responsibility to be the driving force of excellence.

Position Summary

The Service Delivery Manager is a hands-on technical supervisory role that is aligned to our Purpose, Vision, and Success Factors. The focus of the role is to deliver exceptional customer service in the most cost-effective and efficient manner. You will be expected to form relationships with our clients and to be an ambassador for the Company. Foster an environment that is innovative and inspiring to employees.

Essential Functions

• Provide hands-on leadership aligned with our Success Factors.

• Foster people-first culture - equip all with tools so they can sustain and grow.

• Support the company's strategic initiatives and goals through innovative technology and maintaining a stable technology platform.

• Support and maintain the morale, welfare, professional development, training, and work-life balance of all technology staff utilizing the Company's Success Factor.

• Work to resolve customer reported issue using a variety of environment-specific tools and escalate to supervisor as needed.

• Provide high-quality troubleshooting and technical assistance to bring about a satisfactory resolution to our customers.

• Stay informed regarding emerging technologies.

• Support and regularly communicate with Support Services Team.

• Comply with all company policies, procedures, practices, rules.

• Serve as an example of proper conduct per Company Success Factors.

• Live our Purpose and help achieve our Vision.

• Assume other duties as directed by the Support Services Team.

Supervisor Responsibilities

• Provide leadership and direction to all technical staff in alignment with the Company's Purpose and Vision.

Qualifications

• Bachelor's degree in Information Technology, Computer Science or equivalent from an ABET/EAC accredited program; Master's degree preferred

• 7+ years of experience directing a Technology team

• Relevant information technology certification preferred; Microsoft Azure preferred

• Demonstrated leadership and supervisory experience

• Ability to communicate effectively in writing and verbally

If interested, please send your resume to ~~~ or call ~~~.

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.