Service Manager

Position Summary

Provides tactical and strategic level management and leadership to field service professionals at a lager site and/or multiple locations.

What we can offer you

Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including:

• Health, dental, and vision insurance

• Unlimited PTO

• Generous retirement plan

• Employee wellness program

• Rewards and recognition program

Core Responsibilities and Tasks

• Creates and maintains safe working environment and cultures within the organization

• Takes care of company property

• Involved in setting department budgets and managing expenses

• Actively involved in workforce planning

• Expected to address and resolve employee relation issues and escalate significant issues to management

• Translates customer requirements into workforce plans and objectives

• Creates onsite visibility into KPIs and metrics and can provide input into metrics to management

• Responsible for attraction, retention, engagement, performance, development of employees

• Provides day to day direction of fundamental task

Organization Impact

• Operational management

• Autonomy to make decisions that impact divisional span of control

• Responsible for customer management and retention in area/scope,

• Financial contract and operations impact at planning/strategic level

Position Requirements

FORMAL EDUCATION

Required

• Bachelor's degree strongly preferred

• Technical degree, equivalent military experience or applicable industry equivalent experience in lieu of degree

KNOWLEDGE & EXPERIENCE:

Required

• 5-7 years technical experience including industrial or commercial process water experience or 3 years of industry specific experience

• 3 years of leadership or management experience

• Proficient with computers, business software such as Microsoft office, Skype, Oracle/SAP, cloud-based solutions

• Ability to communicate up, down, across teams

• Ability to lead and motivate teams

• Demonstrates critical thinking and complex trouble shooting in or to guide and advise team members and customers

• Ability to defuse customer situations or internal issues

• Able to pass a credit check

DRIVING REQUIREMENTS

• Able to operate a company vehicle

• Able to pass driver requirements which include:

• Driver Application for Employment

• Driver Disclosure and Release

• Employee Applicant Drug and Alcohol Statement

• Copy of Driver's License (Front and Back)

• Copy of Medical Certificate

Additional Details

• Receives coaching and guidance from senior management

• Defines and drives customer, employee and safety management as well as interpersonal relationship and leadership skills

TRAVEL REQUIREMENTS: 50% or more