Sr. Business Analyst

Understands the end user deeply and use that knowledge to determine the fastest path to deliver value

Translates business goals and end user needs into product strategy; communicates direction and product priorities to the development team, other matrixed teams, and third-party partners

Identifies goals, metrics and analytics to determine product value; continually makes recommendations and refinements to the product backlog based on learnings

Manages the product backlog; makes future decisions based on the value that will be delivered

Responsible for conducting sophisticated and detailed research of existing processes, systems, and desired objectives to meet the goals/intent of the assigned products

Partners with application teams to understand technical needs and assist in the creation of business plans for new initiatives

Monitors research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in class

Ensures that product directions balance both the user needs and business goals of driving sales, improving efficiency and enhancing customer satisfaction

Delivery & Execution (40%):

Delivers the monthly analytics and reports for the Digital Monthly Performance Governance Process

Formulates, tests and refines assumptions and hypotheses through user research and testing

Documents, reviews and ensures that all quality and change control standards are met

Creates, prioritizes and accepts user stories; incorporate them into release planning

Makes product decisions that drive value on a daily basis

Deliver business requirements via artifacts such as epics, features, scenarios, acceptance criteria, process flows, wireframe diagrams, interaction diagrams, mockups/demos, etc.

Able to work on multiple initiatives and balance constantly evolving priorities.

Participates in standups, iteration planning sessions, product demo, and retrospectives

Condenses complex technical concepts into non-technical language for stakeholders

People (30%):

Fosters collaboration with team members to drive value and identify and resolve obstacles

Collaborate with business unit leaders to develop and maintain internal customer relationships

Works with the product team to continuously assess progress, disseminate lessons learned, and understand next steps

Work with Site Reliability Engineering team to prioritize feature development, based on the business value

Manages cross functional team and stakeholder expectations to execute on product strategy and provides education to requestors to determine prioritization based on tangible benefits and/or user experience

Quals--

-5 years of hands-on experienceworking as a Product Manager & Data Analyst in a modern software development based enterprise environment

Solid understanding of concept and principles of agile methodology; ability to apply appropriate agile approaches in the processes of software development and delivery

Solid understanding of product features; ability to design, build, and develop a new product, technology, or service from feasibility through to production

Solid understanding and experience in leveraging the Microsoft Product suite; especially Excel and PowerPoint

Proficiency and experience in working with Observability and Reliability tools such as Dynatrace, Sumo Logic and Quantum Metric a plus

Proficiency in working in a fast paced, fluid environment where priorities shift on a regular basis

Proficiency in communicating with and influencing functional and technical team members at all levels in the organization

Proficiency in creating, prioritizing and accepting user stories

Proficiency in conducting user research and testing to understand needs

Proficiency in identifying goals, metrics and analytics to measure product value

Proficiency in conducting competitive research and analysis

Strong written, oral communication, and social skills

Must have excellent planning and organizational skills, strong verbal, written communication and facilitation skills.

Consistently prioritizes safety and security of self, others, and personal data.

Embraces diverse people, thinking, and styles.

Possesses a high school diploma, GED, or high school equivalency.

Is at least 18 years of age and has authorization to work in the United States.

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)

Willingness to become subject matter expert for your applications and take ownership for its development and performance.

Flexibility to adapt and plan for changing business objectives

Knowledge of Agile/SDLC development methodologies

Airline business experience, as well as business process re-engineering and/or extensive experience working with agile teams, is desirable

?Equal opportunity employer including disability/veterans.