Supervisor, Underwriting (Hybrid)

Trustmark's mission is to improve wellbeing - for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you'll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.

Responsible for supervising the daily workflow, which includes data entry of applications, customer calls/emails, application misquotes, system setup errors, policy, adverse letters, medical questionnaires, and state forms being mailed. Provides exceptional quality customer service to our agents, applicants, internal staff, and management.

Workflow and Performance Management

• Coordinate, distribute and supervise daily work activities of team members.

• Ensure effective learning of team members on processes, systems, products, customers, etc.

• Use quality and productivity audits for training and/or workflow adjustments and facilitate implementation.

• Work with Senior Manager to set challenging team and individual goals.

• Provide coaching/feedback to team members and conduct performance appraisals.

• Be a role model for effective team behavior, supporting team building initiatives and promoting a positive team environment.

Customer Management

• Provide exceptional customer service by assisting with escalated issues.

• Maintain accurate information and be professional in all interactions.

• Coordinate team schedules to ensure adequate phone coverage availability and assist when necessary to maintain service goals.

Change Management

• Participate as a project management team member or lead when needed.

• Provide input/ideas on process improvement and growth that will create value with staff production.

• Support change initiatives.

• Other duties as needed/assigned.

Education & Experience Requirements:

• A minimum of 2 years direct supervisory experience with proven results in providing coaching, mentoring, and training for staff.

• Demonstrated leadership experience with strengths in quality management and process improvements.

• Possesses a strong drive for results and takes initiative.

• Must be an independent thinker and can learn quickly and seek out new knowledge.

• Ability to multi-task and display flexibility.

• Ability to address situations and resolve issues while maintaining a positive work environment.

• Strong verbal and written communication, time management and prioritization skills.

• Proficiency in MS Office such as Excel, Access, Word, and Outlook.

Preferred:

• BA or BS degree or equivalent work experience.

• Insurance industry experience

Brand: Trustmark

Come join a team at Trustmark that will not only utilize your current skills but will enhance them as well. Trustmark benefits include health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums.

For the fourth consecutive year we were selected as a Top Workplace by the Chicago Tribune. The award is based exclusively on Trustmark associate responses to an anonymous survey. The survey measured 15 key drivers of engaged cultures that are critical to the success of an organization.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran or disability.