Surgery Scheduling Representative II

Coordinates scheduling between members, surgeons, external providers, Kaiser Permanente and/or non-Kaiser Permanente Contracted facilities and vendors according to established surgery scheduling protocols and policies.

Essential Functions

• Schedules surgeries utilizing established scheduling guidelines with consideration of factors such as historical procedure length and operating room availability.

• Reviews information associated with surgery case to ensure surgery is scheduled correctly and takes immediate action if further intervention required.

• Collaborates and partners proactively with surgeons and departmental chiefs to ensure that surgeries are accurately scheduled in timely and effectively manner.

• Make scheduling decisions that maximizes efficiency and utilization.

• Accurately enters data associated with surgery in timely manner in appropriate systems and other databases.

• Initiates and maintains contact with member throughout the scheduling process; conveys information concerning date of surgery and related appointments; refers medical related questions to the appropriate healthcare team or provider.

• Verifies completeness and accuracy of surgical request form, including patient demographics, procedure description, venue request, and time request.

• Prioritizes each procedure in accordance with established guidelines including severity of case, age of patient, and length of time on the waiting list.

• Confirms that member's benefit plan covers intended procedure and that referral has been entered.

• Collaborates with the Ambulatory Surgery Center team leads to ensure appropriate and accurate scheduling.

• Collaborates extensively with each Kaiser Permanente Surgery Scheduler to assure maximum utilization of block time in each OR venue.

• Prepares surgery confirmation letters.

• Assures that durable medical equipment that will be needed by patient is available.

• Proactively identify issues and works with others to resolve them.

• Assists in collection of data elements for Surgical Department reporting.

• Performs other related duties as directed.

Basic Qualifications

Experience

• Minimum three (3) years scheduling experience with one (1) year in surgery scheduling is required.

Education

• High School Diploma or General Education Development (GED) required.

Licenses, Certifications, Registrations

• N/A.

Additional Requirements

• Demonstrated customer service skills.

• Demonstrated medical terminology knowledge required.

• Knowledge of surgical procedures required.

• Proficiency in the use of applicable computer software.

• Ability to function in fast paced, standard office environment with constant interruptions and change.

Preferred Qualifications

• Surgery scheduling experience with an electronic system preferred.

• Associate's degree in related medical field preferred.

COMPANY: KAISER

TITLE: Surgery Scheduling Representative II

LOCATION: North Kensington, Maryland

REQNUMBER: 1230938

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.