systems engineer 1

systems engineer 1.

• clive , iowa

• posted may 9, 2024

job details

summary

• $60,000 - $75,000 per year

• permanent

• bachelor degree

• category computer and mathematical occupations

• reference1051646

job details

job summary

Essential Functions

o Practice client service to help foster and enhance our relationships with our clients.

o Benchmark, analyze, report on and make recommendations for the improvement and growth of the technology infrastructure, which includes desktop, network, server and voice systems.

o Maintain current knowledge of relevant technology and researches industry best practices.

o Gain and maintain certifications in assigned area of expertise.

o Work with the end user to resolve desktop level helpdesk tickets.

o Coordinate with Technology management to resolve desktop, network, server and voice hardware or software based issues.

o Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state.

o With moderate guidance from other project members, create and maintain basic to moderately complex systems for the benefit of internal and external clients.

o Assist in the development of technical application design documents.

o Under moderate guidance of other project members, provide initial unit testing of all system changes with the goal of providing a stable production environment.

o Assist project team members in developing scope documents and project estimates.

o Communicate consistently and effectively with clients and business associates to build trust and create successful partnerships.

o Develop knowledge of internal and external clients' business and help provide options to resolve issues or proactively advance organization forward.

o Complete assigned tasks in a timely manner, track hours and communicate status to project manager.

o Understand the impact of projects on both business and technology infrastructure.

o Mentors and coaches for the development of others.

o Perform other tasks as needed and/or requested.

Education and Experience

o Associate's or bachelor's degree and 4+ years of related information systems experience.

Required skills and abilities

o Exceptional client service orientation.

o strong technical knowledge of telecommunications, network and PC operating systems.

o Competence in diverse technology skills, including desktop support, network/server/voice infrastructure design/build/modification, Business application management and LAN/WAN administration.

o Excellent verbal and written communication skills.

o Ability to conduct and direct research into technical issues and products as required.

o Ability to present ideas in a business-friendly and user-friendly language.

o High level of self-motivation.

o Keen attention to detail.

o Proven analytical, strategic thinking and problem-solving abilities.

o Ability to effectively prioritize and execute tasks in a high-pressure environment.

o Ability to thrive in a culture of growth, change and continuous learning.

o On-call availability.

o Ability to travel.

o Ability to work in an environment which may require

o Sitting for extended periods of time.

o Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to

handle other computer components.

o Occasional inspection of cables in floors and ceilings.

o Lifting and transporting moderately heavy objects, such as computers and peripherals.

o Familiarity with Hyper V, Vmware (Vsphere , esxi) - General Maintenance and support, Lifecycle Upgrade.

o Troubleshoot SAN (Powervault, Pure storage) General Maintenance and support, Lifecycle Upgrade.

o Domain Services (DHCP,DNS Active Directory Group Policy).

o External DNS modification - Understanding on how external records work (MX, TXT, A, AAAA).

o Certificate Administration- Internal (Microsoft CA) and External.

o Horizon VDI , AVD , Basic Level of troubleshooting knowledge, and all services tied with each product, App Volumes, DEM, Nvidia GRID, Connection Servers, UAG, FSLogix.

o MDM Management understanding on how to enroll devices and troubleshoot issues with compliance and deploy applications (Intune, WS1, JAMF).

o Powershell Scripting knowledge.

o Public Cloud Services such as AWS, Azure, Office 365.

location: CLIVE, Iowa

job type: Permanent

salary: $60,000 - 75,000 per year

work hours: 8am to 4pm

education: Bachelors

responsibilities

Job Summary

The Systems Engineer I is the core functionality position of our Managed Services team. This position is the front line for the company's technical support and directly interacts with users and works in a swift and timely manner to resolve their issues.

Essential Functions

o Practice strong client service to help foster and enhance our relationships with our clients.

o Benchmark, analyze, report on and make recommendations for the improvement and growth of the technology infrastructure, which includes desktop, network, server and voice systems.

o Maintain current knowledge of relevant technology and researches industry best practices.

o Gain and maintain certifications in assigned area of expertise.

o Work with the end user to resolve desktop level helpdesk tickets.

o Coordinate with Technology management to resolve desktop, network, server and voice hardware or software based issues.

o Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state.

o With moderate guidance from other project members, create and maintain basic to moderately complex systems for the benefit of internal and external clients.

o Assist in the development of technical application design documents.

o Under moderate guidance of other project members, provide initial unit testing of all system changes with the goal of providing a stable production environment.

o Assist project team members in developing scope documents and project estimates.

o Communicate consistently and effectively with clients and business associates to build trust and create successful partnerships.

o Develop knowledge of internal and external clients' business and help provide options to resolve issues or proactively advance organization forward.

o Complete assigned tasks in a timely manner, track hours and communicate status to project manager.

o Mentors and coaches for the development of others.

o Perform other tasks as needed and/or requested.

Education and Experience

o Associate's or bachelor's degree and 4+ years of related information systems experience.

Required skills and abilities

o Exceptional client service orientation.

o strong technical knowledge of telecommunications, network and PC operating systems.

o Competence in diverse technology skills, including desktop support, network/server/voice infrastructure design/build/modification, Business application management and LAN/WAN administration.

o Excellent verbal and written communication skills.

o Ability to conduct and direct research into technical issues and products as required.

o Ability to present ideas in a business-friendly and user-friendly language.

o High level of self-motivation.

o Keen attention to detail.

o Proven analytical, strategic thinking and problem-solving abilities.

o Ability to effectively prioritize and execute tasks in a high-pressure environment.

o Ability to thrive in a culture of growth, change and continuous learning.

o On-call availability.

o Ability to travel.

o Ability to work in an environment which may require

o Sitting for extended periods of time.

o Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to

handle other computer components.

o Occasional inspection of cables in floors and ceilings.

o Lifting and transporting moderately heavy objects, such as computers and peripherals.

o Familiarity with Hyper V, Vmware (Vsphere , esxi) - General Maintenance and support, Lifecycle Upgrade.

o Troubleshoot SAN (Powervault, Pure storage) General Maintenance and support, Lifecycle Upgrade.

o Domain Services (DHCP,DNS Active Directory Group Policy).

o External DNS modification - Understanding on how external records work (MX, TXT, A, AAAA).

o Certificate Administration- Internal (Microsoft CA) and External.

o Horizon VDI , AVD , Basic Level of troubleshooting knowledge, and all services tied with each product, App Volumes, DEM, Nvidia GRID, Connection Servers, UAG, FSLogix.

o MDM Management understanding on how to enroll devices and troubleshoot issues with compliance and deploy applications (Intune, WS1, JAMF).

o Powershell Scripting knowledge.

o Public Cloud Services such as AWS, Azure, Office 365.

qualifications

• Experience level: Experienced

• Education: Bachelors

skills

• Professional EngineerEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group ~~~ Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ~~~ offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.