Work Control Dispatcher (Customer Service Representative)

Job Description

This position will serve as the communications and information center for all incoming work requests for the campus. This person will provide essential support to students, faculty, staff, and visitors for the operational maintenance and sanitation of campus buildings.

Prioritize, validate, and distribute all incoming work requests for all main and satellite campus buildings

Respond to trouble calls/work orders, determine the best way to route them, and dispatch the appropriate on-call personnel

Update IWMS (Integrated Workplace Management System) work orders to serve as primary and permanent history of work dispatched, completed, material and time billed.

Monitor parameters of HVAC equipment, critical laboratories, server rooms and buildings utilizing computer monitoring software.

Respond to all alarms in accordance with standard operating procedures and as necessary, notify the appropriate on-call personnel.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ~~~ .

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Skills and Requirements

Customer service background

Great phone presence

Exceptional written and verbal communication Background in facilities and utilities (HVAC, mechanical, electrical, plumbing) null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to ~~~.