The Atlassian System Administrator/Developer will be responsible for the configuration, maintenance, and daily operation of Atlassian tools (currently Jira, Confluence, Bitbucket and Crowd). Candidates should have experience in administering complex, automated Jira Data Center environments hosted in AWS on Linux servers and in building high-quality systems in support of business operations. The ideal candidate would also have experience in migrating from Atlassian server to Atlassian Data Center environments. The person in this position should have strong overall technical skills, excellent customer service skills, and superior organizational and prioritization management skills.
This candidate needs to be flexible and someone who will flourish in a challenging environment. He or she should be a self-starter and have excellent motivation and ingenuity to excel at this position. If selected, all interviewees must agree to an on-camera interview via Zoom.
Job Responsibilities :
Administer Atlassian products including Jira, Confluence, Bitbucket and Crowd (system level, not just project level)
Create complex Jira workflows, project workflows, field configurations, screen schemes, permission schemes and notification schemes
Create conditions, validators, and post functions; make changes to workflows, screens, fields, and reporting, and provide ongoing support and configuration maintenance
Create and manage users, groups, projects, and user permissions
Create JQL queries, filters, dashboards and reports
Establish and promote best practices for the usage of Atlassian tools
Help guide and maintain the organization of data in Atlassian tools
Configure, manage, and enhance Atlassian tools, including native functionality as well as researching, testing, and implementing apps
Troubleshoot access and/or performance issues, engaging Atlassian and/or app vendor support when necessary
Create and maintain scripts in such apps as Adaptavist Scriptrunner and JMWE workflow extensions
Design, test, and deploy changes to dev, test, and production Jira environments using Botron Configuration Manager app
Deploy, troubleshoot, tune, and maintain Atlassian Data Center architecture in an AWS environment on Linux OS with PostgreSQL databases, using automation
Be willing to learn, design, implement and maintain automation (to include Kubernetes, Ansible and CloudFormation templates) within the AWS Atlassian environment
Troubleshoot Atlassian issues and upgrade Atlassian applications on Linux-based servers
Interact with Project Managers, Managers, Developers, Infrastructure Engineers, Practice Teams, Stakeholders, and other Administrators
Create, manage, support, and operate all administrative functions associated with the Atlassian products as outlined by the sponsoring practice team
Create and maintain technical documentation
Understand system architecture of upstream and downstream impacts when implementing solutions
Maintain a Customer Service-driven mindset and cultivate strong relationships with other teams
5+ years of IT experience
Bachelor's degree in Technology, Business, or a related field
At least 5 years of experience working with Atlassian products
Expertise in Jira and Confluence administration, with at least 4 years of experience with Jira administration and/or development
Hands-on experience using JIRA REST APIs for integration with other tools like Jenkins, and Integration/Automation frameworks
Proven track record with Atlassian installations, migrations, and upgrades
At least 3 years of experience supporting Atlassian tools in an AWS environment, especially multi-node deployments with automation (CloudFormation templates, Ansible, etc.)
Excellent Linux skills with at least 4 years of experience
Proficiency working with PostgreSQL databases
Strong communication and interpersonal skills
A motivated self-starting personality, able to work independently while maintaining patience with interruptions
Strong attention to detail
Ability to manage multiple stakeholder requests
Comfortable working with critical and sensitive systems, with a sense of urgency appropriate to the responsibilities
Willingness to learn automation and containerization
Able to work collaboratively, function as a part of a team, and take on more responsibility to assist teammates, if necessary
• The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $89,000-$163,000.
o You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.