We're looking for a Customer Service Representative , working in the Healthcare Systems & Services industry in Annapolis, Maryland .
Accurately obtains and processes patient demographic, insurance and medical information for registrations, admissions and financial purposes. CSR will be expected to maintain a 98% accuracy rate, in accordance with Best Practice Standards.
Adheres to the compliance policies of the department and organization (i.e. timely arrivals, minimal absences, appropriate attire, readiness for work, adherence to the department working schedule, follows policies regarding personal electronic devices, and other policies as outlined by the organization).
Answers the phone courteously and professionally and as per department guidelines, responds to inquiries, and refers all calls as appropriate.
Independently prioritizes CSR workflow (including, but not limited to, work queue management, patient registrations, insurance verification, and other assigned tasks) to meet deadlines and maximize productivity.
Communicates financial responsibilities to patients and collects funds accordingly.
Assists with the training and orientation of new staff.
Maintains knowledge of departmental issues and hospital-wide changes by attending appropriate meetings and in-services and by keeping abreast of all appropriate written and electronic materials provided to the employee.
Is responsible for the daily monitoring and corrections of the department work queue(s).
Participates in team performance reviews.
Maintains a thorough understanding of downtime and/or disaster procedures, and effectively demonstrates the ability to perform job functions during such conditions.
Our client is a regional health system based in Annapolis, Maryland. Serving over one million people.
Providing inpatient and outpatient care. Meeting people where they are via many locations throughout the area.
Recognized nationally for joint replacement, emergency heart attack treatment, and cancer care. Ranked second in Maryland for the number of annual births. Championing life with a Level III neonatal unit. They deliver!
Join a diverse and collaborative team. Work with others to innovate the future of health care. Create a healthier tomorrow for yourself and for the over one million people needing and deserving compassionate care. Are you driven to make a difference? Do it here!
Experience Required for Your Success
High school diploma or GED
Typing minimum of 20 wpm.
One year of previous registration or insurance experience in a healthcare environment preferred.
Excellent communications skills must be demonstrated.
Knowledge of medical terminology is desirable.
Working knowledge of basic computer skills and web-based applications
If serving as a bilingual/multilingual interpreter, certification in Medical Interpretation is required to perform the duties of a qualified interpreter.
We are offering Competitive Compensation and Benefits.
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply here .
Not exactly? Join Our Talent Community (~~~) , and we'll let you know of additional opportunities.
EOE Protected Veterans/Disability