Customer Service Representative

Description

Are you looking for work via Robert Half? You might be interested in this hybrid Customer Service Representative position in a dynamic, rapidly-changing call center. Customer Service Representatives who love building solid customer relationships will be interested in this position, if they are articulate and highly skilled. This Phoenix, Arizona Customer Service Representative position could be for you, if you're available for a short-term contract / temporary to hire opportunity.

Your responsibilities in this role

• Organize and route incoming telephone calls

• May support business development and client referral goals by actively cross-selling and referring customers

• Deliver outstanding, friendly customer service in a timely fashion

• Field and send written business correspondence

Requirements - Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity

• Strong computer skills including customer database systems

• Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers

• Answering Inbound Calls experience

• Expertise in Customer Support

  • Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

• Customer service and office administrative skills

• 2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred

• Proficiency with Microsoft office applications

• A consistently positive approach to your work that is rooted in a businesslike professionalism

• Proven experience going the extra mile to solve complex customer inquiries via extensive research

• Strong communication skills, both verbally and in writing

We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today

­Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at ~~~. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit ~~~/ for more information.

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