• IT Project Manager

    PetSmart, Inc.Phoenix, AZ 85067

    Job #1592277300

  • About the Team

    It's an exciting time in technology, and that buzz is felt throughout PetSmart! We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pet parents. Our IT team has 4 different departments: Information Security, IT Service Delivery, Business Enabling Systems, and IT Commerce & Customer Engagement.

    Whether it's online or in our stores, the work that the IT team does is instrumental in PetSmart's success. We have a strategic and actionable plan underway and are looking for associates who are just as excited about it as we are.

    About the Job

    Is your passion to lead technical programs that deliver solutions, focused on supporting a growing and dynamic business? Do you love pets and want to join your experience with enabling systems that help PetSmart be the trusted partner of Pet Parents and their pets?

    PetSmart is looking for an experienced IT Technical Project Manager who will provide leadership and direction with an emphasis on retail services. This role will be accountable for working with cross-functional teams to implement and deliver solutions aligned with PetSmart's strategic objectives. The Project Manager will oversee communication, budget, schedule and risk, while ensuring organized and managed change.


    • Demonstrate abilities as a team leader; lead teams to create an atmosphere of trust

    • Seek diverse views to encourage improvement and innovation

    • Provide guidance to a team of associate and contract Engineers, System Analysts, QA and Development team members

    • Develop excellent relationships within IT and the business

    • Develop vendor partnerships supporting project delivery

    • Adapt to shifting priorities, demands, and timelines

    • Defuse tension among project team should it arise


    • Participate in early forecast activities to estimate staffing and effort to scope projects

    • Define project governance structure

    • Plan / Participate in Project Leadership / Steering Committee meetings

    • Anticipate risks, drive contingency planning, and resolve roadblocks

    • Accountable for the overall delivery of technical environments (OS, DB, Storage, Networks) supporting highly complex, cross-functional projects impacting the enterprise

    • Accountable for scope, schedule, and communication management

    • Understand and advocate best practices in high-level system designs

    • Provide leadership and direction in the design, development, support, and implementation of business capabilities as it relates to infrastructure and technical delivery

    • Participate in the development and sustainability of Project Management Frameworks

    • Manage day-to-day budget for assigned projects

    • May drive contracts/SOWs, oversee budgets; review expenditures and partner to analyze variances


    • Minimum 5-7+ years' experience in project management, leading the implementation of highly-complex systems and business capabilities

    • 3+ years' experience in data center projects, infrastructure build projects and integration, solution design and support

    • Project budget responsibilities, experience managing over $1 million dollars

    • Excellent critical thinking and problem-solving skills

    • Excellent communication and relationship building skills

    • Proficient in project management discipline and tools; MS Project, MS Office Suite

    • PMP, CSM or other certifications with demonstrable application desired

    • Bachelor's Degree required, in Computer Science or related field preferred, and 7+ years of related experience or an equivalent combination of education and experience.

    About the Culture

    Our home office offers outstanding amenities in a fun and rewarding workplace including:

    • Pet friendly environment, bring your pets to work!

    • A work-life balance and family events such as movie nights, art events and holiday festivals

    • "Top Dog" gym with equipment, fitness classes, massage therapists and personal trainers

    • "Sit & Stay" Café serving fresh breakfast and lunch options

    • Starbucks cart-productivity at its finest!

    • "Lil' Paws" learning center and onsite daycare facility

    • Volunteer events with PetSmart Charities

    • Learn more about #Life A tPetSmart here: ~~~/

    • Check out Associate stories and share in some celebrations at PetSmart: ~~~/

    • Explore PetSmart Benefits here: ~~~/

    • Learn more about #LifeAtPetSmart in the IT space from our team members: ~~~

    This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided a copy of a job description for the actual position you are hired in to. PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disabilty, as well as any other characteristic protected by federal, provincal or local law. Applicants must be over the age of 18. The employer will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.