• Lead Account Services Manager-Motors and Drives (Southeast region)

    General Electric Charlotte, NC 28230

    Job #2229299652

  • Job Description Summary

    All activities providing the necessary support on pre- and post-contractual administration & management , Terms & Conditions of the contract and the Management of claims. Also involves definition, management, and execution of risk modeling activities in support of the contract or project. Also involves definition, management, and execution of contract estimating processes and activities to support tenders and project reviews. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.

    Job Description

    Roles and Responsibilities

    • Frequently engage and follow up with customers to win services projects and meet growth initiatives.

    • Act as customer's single point of contact and partner with cross-functional leaders (Engineering, Parts, Services, Projects) to drive the right actions and provide prompt resolutions to customer issues.

    • Work with customer personnel (Operations, Engineering, Training, and Purchasing) to resolve product issues, maximize availability of plants, and maximize purchased services including parts, field service, upgrades and other service offering provided by GE.

    • Translate customer needs / requirements into detailed plans, driving internal execution to meet the targets.

    • Collaborate with customers to develop long-term plans for success by understanding the customer's organization, assets, potential downtime losses, and installed base.

    • Ensure warranty and service obligations are met, including; timely delivery, high quality, compliance with contract scope, and expected profitability of the service order.

    • Perform customer site visits and/or hold routine calls to build business relationships and upsell services.

    • Share lessons learned to increase standardization and efficiencies.

    Required Qualifications

    • Bachelor's degree from an accredited university or college or equivalent experience with a high school diploma / GED).

    • 6 years experience in the Services, Sales or Engineering.

    • Previous experience in a customer interfacing role

    • Working understanding of motors/drives technologies

    • Willingness to travel up to 30%.

    Desired Characteristics

    • Experience in a customer facing Service Delivery or Project Management position, within a Service environment.

    • Proven Industry, Metals or Oil & Gas experience, with technical knowledge in power generation, metals, mining, plastics processes.

    • Proven track record of maintaining long-term relationships with clients, delivering service offerings and meeting tight deadlines.

    • Attention to detail on financial tracking and reporting of services.

    • Embracing ownership & accountability that drive customer solutions and services profitability

    The specific salary rate offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. In addition, this position is eligible for variable incentive compensation.

    Available health and welfare benefits include healthcare, prescription drug, dental, and vision coverage; savings account options (such as a Health Care Flexible Savings Account, Health Reimbursement Account, Limited Purpose Flexible Spending Account, and Dependent Care Flexible Spending Account); and an employee assistance program. Additional benefits include a defined contribution 401(k) plan, employee life insurance, optional dependent life insurance, employee accidental death or dismemberment insurance coverage, salary continuance program benefits for disability, optional long-term disability, pre-tax transportation/commuter program, paid holidays, paid time off, parental leave, a layoff plan for salaried employees, tuition reimbursement program, use of Cariloop, adoption assistance, optional identity theft prevention insurance, optional personal legal assistance, and optional personal excess liability insurance

    Additional Information

    GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (~~~) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

    GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

    As a federal government contractor, GE may in the future be required to have U.S. employees fully vaccinated against COVID-19. Some GE customers currently have vaccination mandates that may apply to GE employees.

    Relocation Assistance Provided: No