• Technical Assistance Center Representative

    Allison Transmission Indianapolis, IN 46202

    Job #2270789821

  • JOIN THE TEAM THAT'S POWERING PROGRESS

    Building cities. Driving commerce. Saving lives. For over 100 years, Allison Transmission has powered the vehicles and technology that move our world forward.What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide.

    Learn more about this role and how you can begin driving your career forward!

    Job Title:

    Technical Assistance Center Representative

    Job Description:

    Technical Assistance Center (TAC) Customer Service Representative (CSR) will be the first line of communication between Allison and our Distributors, Dealers, and End Customers. The CSR candidate will be able to accept ownership for effectively documenting customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

    Key Responsibilities

    • Managing large amounts of inbound and outbound calls in a timely manner

    • Identifying customers' needs, clarify information, research every issue and providing solutions

    • File and maintain all records and documentation in accordance with corporate retention policies.

    • Route calls to other team members whenever needed

    • Manage account requests via corporate email inboxes

    • Other duties as assigned

    Qualifications

    Required:

    • High School Diploma Equivalent

    • Previous customer service experience

    • Strong Phone and Verbal Communication along with active Listening

    • Mechanically inclined and possess a strong understanding of vehicle maintenance and repair

    • Analytical thinking/Problem solving

    • Demonstrates good written communication

    • Good understanding of Microsoft Office

    Preferred:

    • Previous call center experience in technical assistance

    • Warranty Processing experience

    • Bilingual

    Primary Location:

    Indianapolis, IN

    Additional Locations:

    Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.

    If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at ~~~.

    Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.

    Allison Transmission is the world's largest manufacturer of commercial-duty automatic transmissions and hybrid propulsion systems. Our products are specified by more than 300 of the world's leading vehicle manufacturers and are used in a range of market sectors-from bus, refuse and emergency to construction, distribution and defense.Allison was founded in 1915 in Indianapolis, Indiana, where the company's global headquarters is still located. We have approximately 1,400 dealer and distributor locations, employ more than 2,700 people around the world and our international presence spans more than 80 countries.

    Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.

    If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at ~~~.

    Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.